Privacy policy

PRIVACY POLICY

Last updated: 26/02/2026

This Privacy Policy describes how South Origin ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.southorigin.in (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page along with the revised "Last updated" date.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. This may include:

Name
Billing and shipping address
Email address
Phone number
Payment details
Order history
Account login details
Shopping preferences
Customer support communications

Providing certain personal information may be necessary to access specific features of the Site.

Information Collected Automatically

We may automatically collect certain information about your interaction with our Services using cookies and similar tracking technologies. This may include:

IP address
Device information
Browser type
Network connection
Pages visited
Interaction with the Site

This information helps us improve our website functionality and customer experience.

Information from Third Parties

We may receive personal information from third parties such as:

Shopify (our e-commerce platform)
Payment gateways
Delivery and logistics partners
Marketing and analytics providers

These third parties may collect and process information necessary to provide services such as payment processing, order fulfillment, and marketing support.

How We Use Your Personal Information

We use your personal information to:

Process and fulfill your orders
Provide customer support
Communicate order updates and service-related information
Facilitate returns and exchanges
Prevent fraud and unauthorized transactions
Improve our website and services
Send promotional and marketing communications (you may opt out anytime)

Sharing of Personal Information

We may share your personal information with:

Service providers and vendors assisting in business operations
Payment processors
Shipping and logistics partners
Marketing and analytics partners

We may also disclose your information when required by law or to protect our legal rights.

Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and improve our Services. You may choose to disable cookies through your browser settings, although doing so may affect certain functionalities of the Site.

Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.