Refund policy

RETURN & REFUND POLICY

Thank you for shopping at South Origin.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Unused and unworn

  • With original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please visit the Help & Support → Return & Exchange section on our website and submit your return request.

Returns will only be accepted if the request has been submitted through the Return & Exchange page. Items sent back without first requesting a return will not be accepted.

Once your return request is approved, our team will arrange a pickup for the product.

Damages and Issues

Please inspect your order upon delivery and contact us immediately through the Help & Support → Return & Exchange section if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any request for damaged or incorrect items must be submitted within 48 hours of delivery.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Products purchased during sale or promotional offers

  • Gift cards

  • Customized or personalized products

Please get in touch with us if you have questions or concerns about your specific item.

Exchanges

To exchange an item, please submit a request through the Help & Support → Return & Exchange section on our website.

Once your return is accepted and passes quality inspection, you may proceed with placing a new order for the desired item.

Refunds

We will notify you once we’ve received and inspected your return, and inform you if the refund was approved or not.

If approved:

  • Prepaid order refunds will be credited to the original payment method.

  • Cash on Delivery (COD) order refunds will be processed via bank transfer after collecting the customer’s bank details (Account Holder Name, Account Number, IFSC Code, and Bank Name).

All approved refunds will be processed within a maximum of 30 days from the date of return approval.

Please note that it may take additional time for your bank or payment provider to reflect the refunded amount in your account. South Origin is not responsible for delays caused by banks or payment gateways.

If more than 30 days have passed since your refund was approved, please contact us at info@southorigin.in.